Berikut adalah bermacam-macam ekspresi (ungkapan) dalam bahasa Inggris untuk bernegosiasi, meminta maaf, menangani keluhan dalam dunia kerja khususnya bisnis.
Expressions of Negotiating (Bernegosiasi)
Gunakan ungkapan ini untuk mencari jalan tengah atau kesepakatan.
- Would you consider...? (Maukah Anda mempertimbangkan...?)
- What if we...? (Bagaimana jika kita...?)
- Is there any flexibility on...? (Apakah ada kelonggaran pada...?)
- I think we can find a middle ground. (Saya rasa kita bisa menemukan jalan tengah.)
- If you do X, I can do Y. (Jika Anda melakukan X, saya bisa melakukan Y.)
- That sounds reasonable, but... (Itu terdengar masuk akal, tapi...)
Expressions of Apologizing (Meminta Maaf)
Gunakan ungkapan ini untuk mengakui kesalahan dan menunjukkan penyesalan.
- I’m terribly sorry for the inconvenience. (Saya sangat menyesal atas ketidaknyamanannya.)
- Please accept my sincerest apologies. (Mohon terima permintaan maaf tulus saya.)
- I didn’t realize that... I’m so sorry. (Saya tidak menyadari bahwa... saya minta maaf.)
- It was my mistake, I’ll make sure it won’t happen again. (Itu kesalahan saya, saya pastikan tidak terulang lagi.)
- I apologize for the delay/error. (Saya minta maaf atas keterlambatan/kesalahan tersebut.)
Expressions of Complaining (Mengungkapkan Keluhan)
Gunakan ungkapan ini saat kamu merasa ada sesuatu yang tidak beres, namun tetap ingin terdengar sopan.
- I’m sorry to trouble you, but... (Maaf merepotkan, tapi...)
- I’m afraid there is a slight problem with... (Sepertinya ada sedikit masalah dengan...)
- I’m not quite satisfied with... (Saya kurang puas dengan...)
- Excuse me, but I think there’s been a mistake. (Permisi, tapi sepertinya ada kesalahan.)
- Maybe you forgot to... (Mungkin Anda lupa untuk...)
Handling Complaints (Menangani Keluhan)
Gunakan ungkapan ini saat seseorang mengeluh kepadamu untuk menenangkan situasi.
- I’m sorry to hear that. Let me see what I can do. (Saya menyesal mendengarnya. Biar saya lihat apa yang bisa saya lakukan.)
- Thank you for bringing this to our attention. (Terima kasih telah memberitahu kami masalah ini.)
- I’ll look into it immediately. (Saya akan segera memeriksanya.)
- I understand why you’re upset. (Saya mengerti mengapa Anda kecewa.)
- We will fix this right away. (Kami akan segera memperbaikinya.)
Scenario 1:
A student (Alex) is complaining to a teammate (Sam) about a late contribution. They must apologize, handle the complaint, and negotiate a new deadline.
Alex: "Hi, Sam. I'm so sorry to have to say this, but I noticed you haven't uploaded your part of the presentation yet. It was due past night and I'm a bit concerned about our deadline. "
Sam: "oh dear, I'm so sorry! Completely lost track of time because of my midterms. Please accept my apologies for the delay, I didn't mean to let the team down. "
Alex: "I'm understand midterms are stressful, but we really need that data to finish the slides. Is there any way you can get it done by this evening? "
Sam: "I'm afraid I can't finish the whole section by tonight. However would you consider if I upload the first half now and the rest by tomorrow morning? What do you think about that?"
Alex: "That sounds reasonable. If you can get the first half in now, I can start formatting. I think we have a deal."
Sam: "Great, I'll take care of it right away. Thanks for being understanding!"
Scenario 2:
A student (Lana) is talking to a bookshop Clerk (Mr.Harris) because the textbook she bought has missing pages.
Lana: "excuse me, Mr.Harris. I'm sorry to trouble you, ;it I think there is a problem with the history book I bought yesterday. Several pages are missing in the middle. "
Mr. Harris: "oh.. I'm terrible sorry to hear that, Lana. Please accept my apologies. It must have been a printing error. Let me check the other copies on the shelf.
------checked the page-------
"Ah, it looks like that was our last copy of the History book. We won't have new stock until next Monday."
Lana: "Next Monday? That’s a bit late because I have a test on Friday. Would you consider giving me a refund so I can buy it elsewhere?"
Mr. Harris: "I understand your situation. What if we do this: I can give you the display copy—which is slightly used but complete—at a 30% discount? Or, I can photocopy the missing pages for you for free right now."
Lana: "That sounds like a fair deal. I’ll take the display copy with the 30% discount. It’s better for me to have the whole book now."
Mr. Harris: "Excellent. I’ll take care of that right away. Again, sorry for the trouble!"
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