CUSTOMER JOURNEY (offering, reservation, confirmation, payment)

 Pada materi ini saya akan membahas 4 hal  sekaligus yaitu siklus transaksi dengan pelanggan (Offering – Reservation – Confirmation – Payment). 

Offering (Penawaran produk/jasa kepada klien)

• Pleased to present this product offering.
• Please find attached our price offering for your review.
• We are offering a special discount for new customers.
• This offering is valid until the end of the month.

Reservation (Pemesanan fasilitas, layanan, atau barang) 

• I would like to make a reservation for the meeting room.
• The reservation has been confirmed by the hotel.
• Please complete the reservation form attached.
• We made a reservation for laboratory equipment.
• The reservation is scheduled for October 15.

Confirmation (Pemesanan fasilitas, layanan, atau barang) 

• We are writing to confirm your order.
• This is a confirmation of your reservation.
• Please confirm your attendance by email.
• We have received your confirmation regarding the schedule.
• Kindly send us a payment confirmation once completed.

Payment (Transaksi pembayaran dan konfirmasi penerimaan) 

• Payment must be made before the due date.
• We have received your payment successfully.
• Please find attached the invoice for payment.
• Kindly confirm the payment after transfer.
• Payment has been recorded by our finance department.

Example 1

Service consulting package design

Opening  

Sales Representative: "Good afternoon, Ms. Johnson. Thank you for taking the time to meet with us today".

Client: "Good afternoon. I’m interested to hear more about your services".

Main Discussion

Sales Representative: "We would like to offer you our new business consulting package designed for small enterprises".

Client: "That sounds promising. I would like to make a reservation for your consulting session next week".

Sales Representative: "Certainly. We will send you a written confirmation of the reservation by email today".

Client: Perfect. "Once I receive the confirmation, I will arrange the payment before the session begins".

Closing  

Sales Representative: "Thank you, Ms. Johnson. We look forward to supporting your business growth".

Client: "Thank you. I appreciate your clear explanation and professional service".

Bussiness Email : 

Dear Ms. Johnson,

Thank you for meeting with us today. We are pleased to offer you our new business consulting package designed for small enterprises.

As requested, we have reserved a consulting session for you next week. Please find attached the written confirmation of your reservation.

Kindly arrange the payment before the session begins. Once the payment is completed, please send us the confirmation.

We look forward to supporting your business growth.

Best regards, 

Machimus Petter

Sales Representative

Example 2

Hotel Dialog Example

Opening  

Receptionist: "Good afternoon, Mr. Davis. Welcome to Ocean View Hotel. How may I help you today?"

Guest: "Good afternoon. I would like to know about your room options".

Main Discussion

Receptionist: "We would like to offer you our deluxe room package, which includes breakfast and free access to the swimming pool".

Guest: "That sounds great. I would like to make a reservation for two nights starting October 12".

Receptionist: "Certainly, sir. I will send you a written confirmation of your reservation by email today".

Guest: "Perfect. Once I receive the confirmation, I will proceed with the payment using my credit card".

Closing  

Receptionist: "Thank you, Mr. Davis. We look forward to welcoming you to Ocean View Hotel".

Guest: "Thank you. I appreciate your assistance".

Bussiness Email :

Dear Mr. Davis,

Good afternoon, and thank you for choosing Ocean View Hotel. We are pleased to offer you our deluxe room package, which includes breakfast and free access to the swimming pool.

As requested, we have reserved a deluxe room for two nights starting October 12. Please find attached the written confirmation of your reservation.

Kindly proceed with the payment using your credit card before your arrival. Once the payment is completed, please send us the confirmation.

Thank you again, Mr. Davis. We look forward to welcoming you to Ocean View Hotel.

Best regards, 

Marco Hackensack

Reception Team Ocean View Hotel

Dari ringkasan ini kita dapat mengambil hal utama, pastikan penyampaian bahasa mampu membuat pembaca atau pendengar tertarik untuk melakukan hal tersebut.